REFUND & RETURN POLICY

Thank you for shopping with Advya Naturals.We value your satisfaction and strive to provide quality products. We hope that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances. We are laying out our refund, cancellation and return policy to take care of your hassles. Please review our policy below.

1. Order has not been shipped yet: Any order which has not been shipped can be cancelled partially or fully. The amount paid by you would be refunded to you and should reflect in your account in 7-10 days.

2. Order was damaged when received: We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace or cancel your order under such circumstance. We would request you to let us know of the damage the day you receive it.

3. Incorrect items received: We are proud of the robustness of our fulfillment process and the right shipment would reach the right person at the right place. In case you receive items that are different from the ones you ordered, we will have the incorrect items picked up from your house. We will also be shipping the right items to you at our earliest.

4. Policy on cancellation / refund etc. on misuse by buyer / customer: In the event the return / refund / exchange / replacement etc. policy of Advya Naturals is being and/or found to be misused by buyers / customers either by repeatedly / excessively returning, or cancelling or not accepting the orders placed or asking for repeated refunds /replacements /exchange etc, Advya Naturals reserves the right to cancel or withhold these orders and/or warn, suspend, block, terminate and/or blacklist such buyer / customer accounts / address, as deemed necessary as the correct course of action. Further, in such cases, the refund, if any applicable, shall be conditional, subject to verification / scrutiny and shall be with recourse available to Advya Naturals.

Any other reasons for cancellation or return would be handled on a case-to-case basis.

5. Governing Law: This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019, and other applicable laws. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Pune.

6. Contact Us: For questions or concerns regarding this policy, please contact us at:

• Email: advya23@gmail.com
• Phone: 7498408789
• Address: B 1104, Green Valley,      Behind Maratha Mandir, Bandhan, Pune 411021